Frequently Asked Questions

FAQ
A replacement driver will be available so the bus should run as normal.
It was named to reflect the friendly, community aspect of the service.
Please contact us by emailing info@chatterbus.org.uk.
This is not normally the case on any bus service. You should look in advance at the Chatterbus Tracker page on this website to see where the bus is.
- Chatterbus CIO (previously known as Cobham Community CIC) is the group of local people who have got together to form and manage this new service for the community.
- ESRTP is the professional bus company appointed to operate the bus service by Chatterbus CIO. The company operate several other bus services in Surrey and was chosen after comparing several other bus operating companies.
- The two organisations conform to the same principles.
The sponsors are named on the bus and on the website. The amount they have contributed is commercially sensitive
Chatterbus is a local initiative, and it is more flexible than if it were operated by Surrey County Council.
Not at present – we must see how successful these busses are first!
Please send an email to info@chatterbus.org.uk, or speak to the driver.
It is. No smoking is permitted on the bus.
We do not envisage this arising, but we continuously review usage and will consider adapting the service to provide the best service.
Only at the bus driver’s discretion. Please ask when boarding the bus.
No – standing is not allowed.
Chatterbus is licensed for 16 seated passengers.
Yes, at the discretion of the driver
- There is a small amount of space at the back of the bus for folding buggies, shopping trollies etc, but this space is limited.
- Specifically, the bus can accommodate one wheelchair or unfolded pram. The number of folded buggies are at the discretion of the driver.
- The timetable will be reviewed regularly, and requests for additional stops and other changes will be considered.
- Please give us your suggestions via our email info@chatterbus.org.uk.
- You can look at the Chatterbus Tracker page on the website to see where the bus is. You can even see what speed it is travelling at!
- Details for access through desktops, Tablets and Smart phones are on the website.
- Public services do not accommodate Cobham Free School, but Chatterbus runs a “closed” service from Oxshott and Stoke D’Abernon to Cobham Free School. Please email us at info@chatterbus.org.uk for further information.
- This is under review to see if there is a need for it. We would like to hear from those interested via the email address on our website.
We review our services at regular intervals, but there is no immediate demand for this service at the moment.
If you would like to get off the bus at Silvermere, please speak to the driver; there is room in the entrance if there is a need but you will have to be visible to the driver and it must be safe for him to stop.
Yes, it is one of our most popular destinations.
- No, but there are bus stops by the fire station and opposite.
- The changes are noted on the C1 and C3 timetables by NS beside the time shown. C2 is not affected.
At the bus driver’s discretion – unscheduled stops will depend on whether the service is running to time and on traffic conditions.
Hailing Chatterbus is possible, but only on roads with no designated bus stops such as Downside Road and Freelands Road to Lockhart Road. Stopping to pick up passengers on these roads is entirely at the discretion of the bus driver, who can stop only if it is safe to do so.
The bus will stop at all recognised bus stops on the route, if requested to do so. The bus stops will have a C1/C2/C3 identifier and in many cases a timetable on display as well
At the driver’s discretion and depending on the traffic the bus will wait for a few minutes.
This will be at the driver’s discretion and he could take an alternative route so long as he does not miss any bus stops where passengers are likely to get on or off the bus. There is some flexibility in the timetable to allow for traffic problems.
In Cobham, it connects with
408 Leatherhead to Epsom service
513 Kingston Service
715 to Guildford and Esher
Yes, they are. And don’t forget about our Chatterbus Tracker to find out where the bus is at any time.
No. Chatterbus does not offer group ticket discounts.
Not unless you are disabled, but you can buy a weekly season ticket for £12 which is extremely good value. If you are entitled to a concession you can use that after 09.30.
No, Chatterbus season tickets are not transferable.
No, all Chatterbus passengers always receive equal priority.
Yes – We offer Weekly Season tickets only. Please see our fares page.
- Weekly Season tickets are available from the driver.
Only after 9.30 unless you have a disabled pass or a student pass
You can use a contactless debit card and credit card, or cash. You can also use your Mobile Phone or Watch if it offers Apple Pay or Google Pay.
Yes, please pay the driver using a card or with cash. Click here for our detailed fares page.
Support Chatterbus
We are always in need of financial support to keep Chatterbus running for Cobham, and of
volunteers to help in way they can with fundraising events.
Our Local Sponsors
Chatterbus could not run without the help of our four Principle Sponsors – Elmbridge Borough Council, Surrey County Council, Chelsea FC Foundation, Walton Charity and PA Housing. We are also very grateful to our fantastic Sponsors Co-op, Levanter Developments, Grosvenor Billinghurst, NFU Mutual, Specsavers, South West Railway and Waitrose.
And we owe a great debt to all the local organisations and bodies whose donations help us to run this important service – Cobham Conservation and Heritage Trust, Cobham and Downside Residents Association, Cobham Chamber of Commerce, Cobham Garden Club, St Andrew’s Church – Cobham, St Mary’s Church – Stoke D’Abernon, Stoke D’Abernon Residents Association.