Will Chatterbus be able to run if the driver reports in sick?
A replacement driver will be available so the bus should run as normal.
Why is the service called Chatterbus?
It was named to reflect the friendly, community aspect of the service.
Can I get involved with the Chatterbus company?
Please contact us by emailing info@chatterbus.org.uk.
If I miss my morning train connection because the bus is late do I get a ticket refund?
This is not normally the case on any bus service. You should look in advance at the Chatterbus Tracker page on this website to see where the bus is.
Who is East Surrey Rural Transport Partnership? How is it different from Chatterbus CIO?
Chatterbus CIO (previously known as Cobham Community CIC) is the group of local people who have got together to form and manage this new service for the community. ESRTP is the professional bus company appointed to operate the bus service by Chatterbus CIO. The company operate several other bus services in Surrey and was chosen after
Who are the Chatterbus sponsors and what do they contribute?
The sponsors are named on the bus and on the website. The amount they have contributed is commercially sensitive
Why is the service not operated by the local council, in the same way as other services?
Chatterbus is a local initiative, and it is more flexible than if it were operated by Surrey County Council.
Are there plans for more Chatterbus services in the area?
Not at present – we must see how successful these busses are first!
Who should I talk to about my experiences using Chatterbus, good and bad?
Please send an email to info@chatterbus.org.uk, or speak to the driver.